Booking Policies

Due to very high court demand please use our online reservation system, CourtReserve.  To make sure everyone has equitable access to court time, we have a number of guidelines in place for booking courts. 
General Guidelines 

Booking options: Singles. Doubles, 3-Person Hit. One-Person Hit with ball machine. One person serve practice, no ball machine.

Guests: Members bringing a guest must pay the guest fee when reserving a court. Members will have 15 minutes to process the guest payment. The guest fee is $20+HST. Guests are limited to 5 visits a season.

Members are limited to a one-hour court booking per day and can book 3 days in advance. Each day at 10 a.m. booking will be available for courts three days away. For example on a Monday morning at 10 a.m. courts for Thursday can be booked. 

If you wish to make a second reservation for the same day as your original booking, you must wait until 18 hours before the time you wish to book the second court.

If nobody has booked a court after you and you want to continue playing, you are welcome to do so. The steward will book you in for more time.

Members can play up to 7 regularly-booked hours per week.

At the end of your hour, we ask that you finish your point, gather your things, and leave the court so others can begin playing at their scheduled court time.

 

Cancellation Policy 

If you have to cancel a booking, please cancel as soon as possible so others can book the court.

Members who book a court, do not show, and do not cancel will be reminded of our cancellation policy. If a member fails to show and doesn’t cancel a second time, their playing privileges will be suspended for one week.

 

Weather Cancellations 

It will happen that as a result of weather conditions, some of the courts may need to be closed for a portion of the day or the entire day. If this is the case, all bookings for the time the club will be closed will be automatically cancelled, and an email sent out to all of the affected individuals. 

For up-to-date court conditions please check your email for a cancellation notice, or check your reservation on Court Reserve. These will be updated whenever the courts need to close due to weather.

Thank you for your co-operation.

These guidelines are in place to make sure everyone has fair and equal access to court time, minimize court cancellations, make sure empty courts can always be played on, and get everyone hitting as much as possible. We’ll continue to look at these policies in the initial days and weeks the club opens up.

If you ever have any questions or need help booking or cancelling a court please email call the club at 613-729-3644 or email 
info@elmdale.ca
Regards,
ETC